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Name

Address | (Cell) |email @gmail.com

HEALTHCARE ADMINISTRATION | OPERATIONS | ADMINISTRATIVE ASSISTANT | TELEMETRY TECHNICIAN

PROFESSIONAL SUMMARY

Meticulous, task-driven, adaptable, and analytical professional Senior Administrative Assistant with 3+ years of administrative experience in managing the Emergency Admin Suite office operations looking to transition into a career focused on management. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial, and operational functions by working collaboratively with C-level executives. Strong organizational and planning skills. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.

Areas of Expertise

Data Management | Metrics Report Evaluations | Credentialing | Policies & Compliance | System Implementation | Coordinator | Oral & Written Communication | Training & Leadership | Inventory Management | Telemetry Technician

EMPLOYMENT HISTORY

Northwell Long Island Jewish Medical Center | New Hyde Park, NY | 2016 – Present

Senior Administrative Assistant II | 2019 – Present

Assistant to Chair Associate and Director of Emergency Medicine.

· Drafts confidential correspondence, reports, statements, etc.; takes meeting minutes and performs related administrative duties.

· Manage Leaderships calendars to ensure commitments are met; schedules appointments and make arrangements for meetings. Coordinates catering and department events.

· Receives and reviews verbal and written information requests and releases information based on appropriateness; informs executive of matters requiring personal attention.

· Maintains office inventory and initiates supply requisitions.

· Administers recordkeeping system; creates and updates various records and documentation, ensuring accordance with company policies and procedures. Maintain credentialing files for over 60 Attendings in the Emergency Medicine Department.

· Handle the on boarding of new Providers to the department. Making sure Provider’s sign documents and create a credentialing file with all their licenses and certificates.

· Submit reimbursements for Providers and PA’s in Chromeriver account.

· Compiles and analyzes basic information from Northwell Tableau site and prepares statistical data for reporting purposes. Create Metrics reports for Leadership- A spreadsheet report in number of patients seen per shift in PA’s and Attendings.

· Set up reviews for evaluations and report cards for Attendings and PA’s.

· CDU Payroll- Create excel spreadsheet and enter hours and data for Providers that cover CDU Department.

· Prepares presentation materials; creates charts, graphs, tables, graphics, etc.

· In charge of the large and small conference room bookings in the Emergency Medicine Admin Suite.

· Performs other related duties as needed by providers and supervisors.

· Working with a team of other Admin Assistants to create events and projects for the Emergency Medicine Department.

· Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.

· Coordinator for PTS- Physician Time Studies- Pulling data and entering hours to the financial department every quarter.

· Coordinator for STIP – Documentation and entering information for STIP yearly bonuses for the Attendings in Emergency Medicine Department.

· Deputy Officer of eVitals reports for the New York State DOH. Coordinator and data entry for certifying and registering: ITOP (Induced Abortion Reports) and STOP (Spontaneous Abortion Reports) that occurs in the LIJ Emergency Department. Create Fetal Demise NYC DOH Reports. eCharms system and eVital system knowledgeable.

Lead Telemetry Technician | 2016 – 2019

Emergency Department

· Preformed Telemetry monitoring on patients in hospital setting. Monitor between 40 to 60 patients.

· Monitoring patients on: Adult Emergency Room and 7 South and ER ESSU 1 and ESSU 2 holding area all at the same time. Knowledgeable in floating to monitor in other areas in the hospital.

· Operational Knowledge of Medical cardiac monitors and telemetry packs. Knowledge of all medical terms and telemetry patterns, ability to interpret cardiac arrhythmias.

· Responsible for Telemetry Technician’s scheduling and creating S.O.P – Standardized Operational Procedures. Training new Telemetry Technicians and ED Technicians, Nurse Fellows, and RN’s to be knowledgeable in Cardiac Rhythms and how to use the telemetry monitoring systems.

· Troubleshooting the telemetry system and contact Bio-med with any issues and follow ups.

· Proficient with ECG’s, Holter monitor set up and ability to prepare, operate, and maintain centralized telemetry equipment.

· Cleaning and Sterilizing Telemetry equipment after each use.

· Prints rhythm strips on admission, every shift, and with changes for all ECG monitored patients, interprets, and provides to units for RN co-signature.

· Forwards changes to nurse and/or attending physician for analysis and interpretation.

· Admitting and discharging patients into the Telemetry system and set-up monitors.

· Perform 12 Lead EKG/ECG reading on Patients per Nurses or Doctors request and interpret findings.

Northwell Southside University Hospital | Bayshore, NY | 2013 – 2016

Telemetry Technician | 2013 – 2016

· Preformed Telemetry monitoring on patients in hospital setting. Monitor between 30 to 46 patients.

· Monitoring patients on: 5th Tower / 5 Tower Step Down Unit Stroke / 3rd Tower. Telemetry 4th Tower – Cardiovascular and Thoracic Surgery Floor. ICU. 3rd Tower. Floated to different units.

· Operational Knowledge of Medical cardiac monitors and telemetry packs. Knowledge of all medical terms and telemetry patterns, ability to interpret cardiac arrhythmias.

· Proficient with ECG’s, Holter monitor set up and ability to prepare, operate, and maintain centralized telemetry equipment.

· Cleaning and Sterilizing Telemetry equipment after each use.

· Prints rhythm strips on admission, every shift, and with changes for all ECG monitored patients, interprets, and provides to units for RN co-signature.

· Forwards changes to nurse and/or attending physician for analysis and interpretation.

· Admitting and discharging patients into the Telemetry system and set-up monitors.

· Perform 12 Lead EKG/ECG reading on Patients per Nurses or Doctors request and interpret findings.

Ocean Empire Diagnostic and Monitoring Group | East Meadow, NY | 2012 – 2014

Telemetry Technician

· Preformed Trans-telephonic EKG/ECG/Pacemaker monitoring within a high traffic call center.

· Operational Knowledge of Medical cardiac monitors and telemetry packs. Sound knowledge of all medical terms and telemetry patterns, ability to interpret cardiac arrhythmias.

· Proficient with ECG’s, Holter monitor set up and ability to prepare, operate, and maintain centralized telemetry equipment.

· Multi-Parameter Ambulatory Telemetry: 24 Hour Holter monitor. That records daily arrhythmias and symptoms of patient and sends it threw mobile monitoring.

· Evaluating ECG Exams and Cutting Strips and making a report to send to patient’s Physician and notifying if any emergencies that were noted in the exam.

· Contacting Emergency Care if needed.

· Evaluating Daily Trends to send Daily Reports and Finals to Physician’s.

· Compiled arrhythmia reports for distribution and notified the physician’s office of significant

· arrhythmias / symptoms as necessary.

· Complete essential forms, answer patient inquires, document changes in patient and or physician information and order equipment as necessary.

· Maintained files and computer data bases on several hundred patients. Handled mail correspondence, insurance verification, phones, and monthly inventories.

· Team Leader: Q/C all the other Technician’s reports to check for any errors, before sending reports out.

Philips Remote Cardiac Services / Raytel Cardiac Services | New Hyde Park, NY | 2007 – 2009

Cardiac Clinical Assistant – Pacemaker Technician / Administrative Assistant

· Performed Trans-telephonic pacemaker monitoring within a high traffic call center.

· Compiled arrhythmia reports for distribution and notified the physician’s office of significant arrhythmias symptoms as necessary.

· Developed a satisfactory level of troubleshooting skills required to facilitate the transmission of reliable ECG data.

· Complete essential forms, answer patient inquires, document changes in patient and or physician information and order equipment as necessary.

· Utilized all computer systems within the departments (i.e. AS-400, AZTech, WINNS and CEDS 360)

· Maintained files and computer data bases on several hundred patients. Handled mail correspondence, insurance verification, and office monthly inventories.

EDUCATION

Monroe College | 2021- Present: Bachelor’s Degree BSHA Healthcare Administration. Graudating December 2023. GPA 4.0

Queens Borough Community College | 2003-2009 Course study: Health Science.

Martin Van Buren High School | H.S. Diploma.Business / Accounting.

Certifications | EKG Certification- York College 2012.

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, Adobe, TEAMS.

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I have my Resume completed: I need the following.

1). Sample Cover Sheet of my Resume.

2). A 2 paragraph Education/Career goal philosophy statement.

3). A 1-page evaluation of career progression “a synapse of my Resume”

4). A 1-page evaluating myself of habits that create success.

5). Outline of life goal 1-page (What to hope to achieve- career and goal and where do you see yourself in 5 to 10 years.) I see myself graduating this December 2023 with my bachelor’s degree in Health Care Administration with a 4.0 GPA and on the presidents list. I would like to move up in my department as a Supervisor of Administration in Emergency Medicine or any Managerial position of Administration within the hospital. I am looking to apply for my master’s degree Health Care Administration (MS) Master of Science and start the Spring of 2024 hopefully. My goal would be to keep on learning and gaining more knowledge to be the best that I can possibly be in my career and future. Dream job is Senior Director of any healthcare organization to build up and make better changes for employees and as well as patients. To promote employee growth and have team building and education and training for employees to boost patient care and treatments. In addition, my personal life is to have a secure position for myself and my spouse, where he can go back to school and complete his degree. My husband is an Operation Manager for a large electrical distribution warehouse. I would like us to be more financially stable and save and then start the process of having our own family and start the process of adopting a baby by the end of next year. Maybe after my master’s degree, I can look into teaching or even start a management course in six sigma for the medical industry business. I know that my parents will be proud of me and with the love and support from them I know I did this degree for myself to benefit and grow but I also did this for them and my family. You never know I might just want to do my PHD after my masters. The one thing that my parents always say. No one can take your education from you. That has always stuck with me to do better and keep going. Starting next year I would like to take a break after my bachelors degree and right before I start my masters degree is go to Thailand and visit the elephant sanctuary, in addition I would like to travel a little bit more.

6). Written demonstration of Five Interview Questions and Answers.

7). (1-page: Evaluation of your mentor and how their role affected your life academic and professional development.) My mentor is Marina, I have worked with Marina for over 7 years Clinically and Clerically- I was a Telemetry Technician at LIJ for almost 3 years, then had the opportunity in moving up as a Senior Administrative Assistant II for Emergency Medicine Department. Marina works for Nursing Emergency Medicine Department. Marina is a Senior Administration Manager for Nursing Department. Marina has moved up starting as a secretary then moving to a Senior Admin Assistant- then to a Administration Manager and now a Senior Administration Manager. In that time span Marina got her bachelor’s degree then go her master’s degree in healthcare administration. Marina has told me I have so much potential in moving up with the department when I was a tech, so when the opportunity came for a transition to a senior Admin assistant, I went for the interview and got the position, currently I have been in the current role as a senior admin assistant for over 3 years. I decided to go back to school in 2021 to complete my bachelor’s degree. The Vice Chair of Emergency Medicine kept on telling and pushing for us to go back to school, 1 admin assistant went to school for her nursing degree and they told me I can be an amazing manager or leadership for Administration. I had a few college credits from before but what was transferable was a few, I made it my goal to complete my bachelors in 2 ½ years. So this December of 2023, I will graduate with my Bachelors degree in Healthcare Administration. Watching Marina’s grow within the department has shown me I can also have growth and potential. I wanted to do more and build a better future and career path. I have gained so much knowledge working in the administrative side of healthcare learning on how a hospital is run and the department. Marina and Dr. Kwon says once I complete my degree, they will help me find a managerial position or create a position where I can grow. My Manager Manny Delgado who is the Senior Director of Emergency Medicine has spoken to me many of times and said I do an amazing job and so proud that I am completing my degree so fast and still with a 4.0 GPA average. With all this hard work, he will assist me with getting a supervisor or any managerial position within the department or with in the Northwell organization. I am honestly thankful for Marina’s growth and working with her on projects and assisting with any administrative duties was a huge learning and growth process.

8). Create a sales pitch of yourself highlighting the assets as a potential employee. (1page).

-I would like a position in Healthcare Administration as a Supervisor of Operations or Manager of Operations. With all of my experience and now with my degree- I hope my director and department can create a position or help me get a position within the Northwell organization where I would be able to utilize my skills.

9). A problem of a workplace problem and how you solved it. (2 paragraphs)

10). 2 paragraph- A problem of a workplace problem and how I solved it.

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